Menu: Facilitation

Origin pattern

Start from a single anchor node and expand outward.

Purpose

Give the group one place to start. A single anchor node goes on the board, and 3 questions expand outward from it: what causes it, what it causes, and what would make it go away.

Every node the pattern produces is tied to a problem the group already cares about. The board fills with a connected neighborhood instead of scattered observations.

When to use it

A board pre-seeded with problems and outcomes usually does not need this pattern. See Prepare.

Timing

The pattern runs inside Seed and uses its time. Each of the 3 questions takes a few minutes. Once nodes arrive without prompting, stop asking and let Seed run.

Steps

  1. Choose the anchor: a known, important root / problem, or a high-level desired state / outcome. Ideally it's one that nobody in the room would dispute.

  2. Place it alone on the board, and name it.

    We know this is a problem. Let's start here.

  3. Ask what causes it.

    What causes it?

    Answers go below the anchor, toward the roots.

  4. Ask what it causes.

    What else does it cause?

    Answers go above the anchor, toward the outcomes.

  5. Ask what would make it go away.

    What would need to be true for it to go away?

    The answers are outcomes, and often the actions and artifacts that lead to them.

  6. Draw an arrow between each answer and the anchor as it arrives. The question already says which way it points.

  7. Ask the same questions about the new nodes. When the answers stop pointing back at the anchor, move to the open questions of Seed.

Tips

Traps

Variations

Example

The renewals session did not open with the origin pattern. Its board was pre-seeded with problems and outcomes, and Seed filled it quickly.

One cluster stayed thin: incident communication. No function in the room owns it, so nobody had seeded around its one known problem, "Customers hear about outages from their technicians." During Connect, the challenge pattern showed that this problem mattered more than anyone had thought. The facilitator made it an anchor:

We know customers hear about outages from their technicians. What causes it?

Step 1 of 3. Start from one anchor: a problem everyone already knows.

The origin pattern on the renewals board, step 1 of 3: Start from one anchor: a problem everyone already knows. 1 node and 0 arrows: 1 root / problem. A text version follows the diagram. [P]Customers hearabout outagesfrom theirtechnicians Legend [P] Root / Problem Flow: roots (bottom) → outcomes (top).

Step 2 of 3. What causes it? Outages, and a cause nobody had written down: no one owns customer updates.

The origin pattern on the renewals board, step 2 of 3: What causes it? Outages, and a cause nobody had written down: no one owns customer updates. 3 nodes and 2 arrows: 3 root / problem. A text version follows the diagram. [P]Outages hitduring themorning dispatchrush [P]No one ownscustomer updatesduring incidents [P]Customers hearabout outagesfrom theirtechnicians Legend [P] Root / Problem Flow: roots (bottom) → outcomes (top).

Step 3 of 3. What would need to be true for it to go away? An action, an artifact, and the outcome they serve.

The origin pattern on the renewals board, step 3 of 3: What would need to be true for it to go away? An action, an artifact, and the outcome they serve. 6 nodes and 7 arrows: 3 root / problem, 1 artifact / deliverable, 1 action / intervention, 1 desired state / outcome. A text version follows the diagram. [P]Outages hitduring themorning dispatchrush [P]No one ownscustomer updatesduring incidents [P]Customers hearabout outagesfrom theirtechnicians [D]Public statuspage [A]Name acommunicationslead for everyincident [O]Customers hearabout incidentsfrom us first Legend [P] Root / Problem [A] Action / Intervention [O] Desired State / Outcome [D] Artifact / Deliverable Influences Attacks Flow: roots (bottom) → outcomes (top).
Diagram as text: The origin pattern on the renewals board

Steps:

  1. Step 1: Start from one anchor: a problem everyone already knows.
  2. Step 2: What causes it? Outages, and a cause nobody had written down: no one owns customer updates. Changes: added "Outages hit during the morning dispatch rush", "No one owns customer updates during incidents". new arrows: "Outages hit during the morning dispatch rush" influences "Customers hear about outages from their technicians"; "No one owns customer updates during incidents" influences "Customers hear about outages from their technicians".
  3. Step 3: What would need to be true for it to go away? An action, an artifact, and the outcome they serve. Changes: added "Public status page", "Name a communications lead for every incident", "Customers hear about incidents from us first". new arrows: "Customers hear about outages from their technicians" influences "Name a communications lead for every incident"; "No one owns customer updates during incidents" influences "Name a communications lead for every incident"; "Name a communications lead for every incident" influences "Customers hear about incidents from us first"; "Public status page" influences "Customers hear about incidents from us first"; "Public status page" attacks "Customers hear about outages from their technicians".

After the last step:

Nodes:

  • Root / Problem: "Outages hit during the morning dispatch rush"
  • Root / Problem: "No one owns customer updates during incidents"
  • Root / Problem: "Customers hear about outages from their technicians"
  • Action / Intervention: "Name a communications lead for every incident"
  • Desired State / Outcome: "Customers hear about incidents from us first"
  • Artifact / Deliverable: "Public status page"

Arrows:

  • "Outages hit during the morning dispatch rush" influences "Customers hear about outages from their technicians"
  • "No one owns customer updates during incidents" influences "Customers hear about outages from their technicians"
  • "Customers hear about outages from their technicians" influences "Name a communications lead for every incident"
  • "No one owns customer updates during incidents" influences "Name a communications lead for every incident"
  • "Name a communications lead for every incident" influences "Customers hear about incidents from us first"
  • "Public status page" influences "Customers hear about incidents from us first"
  • "Public status page" attacks "Customers hear about outages from their technicians"

The first question produced the cause nobody had written down: no one owns customer updates during incidents. The third produced an action, an artifact, and an outcome the board did not have. In a few minutes, the thinnest cluster on the board had 4 new nodes, each one connected to the anchor or to its cause.