Menu: Facilitation

Decompose

Break the highest-priority nodes into deep-dive sub-trees, in subgroups or as one group.

Purpose

Understand the few nodes that matter most in enough detail to act on them. Each one gets its own deep-dive sub-tree, built the same way as the main tree, around that single node.

Decompose is where the handoff from understanding to action begins. A first session may skip it, as the Quick Start does.

When it starts and ends

Decompose starts after Prioritize, with the top-voted nodes.

It ends when each subgroup understands its node well enough to inform what happens next. The goal is enough understanding to act, not a deep dive on every node.

Steps

  1. Choose the nodes. Take 2 to 5 of the top-voted nodes, favoring those where understanding is weakest and the stakes are highest.

  2. Organize the work. A large enough group splits into subgroups, each with one node and its own area of the board. A small group decomposes the nodes one after another, together.

  3. Start each sub-tree from its node. Copy the node from the full tree, mark it with a double border, and head the area "Deep Dive:" followed by the node's name.

  4. Ask what is inside it.

    What are the parts of this? What causes it? What does success here look like in detail?

  5. Run a short version of the session inside the sub-tree: seed, group, connect, and prioritize if needed. If the sub-tree uses node types or arrow styles the full tree does not, give it its own legend.

  6. Bring everyone back. Each subgroup shares what it found in a few minutes.

  7. Link each deep dive to its node in the full tree, with a note or a link such as "See Deep Dive: Most tickets are escalated to engineering." The deep dive supplements the node; it does not replace it.

Timing

Group size Suggested time What to expect
3-7 participants 20-30 min 1 or 2 deep dives, as one group
8-15 participants 30-40 min 2 or 3 deep dives, subgroups of 3 or 4 in parallel
16-30 participants 45-60 min 3 to 5 subgroups in parallel

A node that needs more than this deserves its own session. See running a deep-dive session.

Tips

Traps

Example

In the renewals session, 3 subgroups of 4 took the 3 problems with the most votes. Sales and product took the sales promises, support took the escalations, and engineering took the outages.

Step 1 of 3. The 3 problems with the most votes each go to a subgroup of 4.

From the top votes to deep dives, step 1 of 3: The 3 problems with the most votes each go to a subgroup of 4. 3 nodes and 0 arrows: 3 root / problem. A text version follows the diagram. Sales and product Support Engineering [P]Sales promisescustom featuresto close deals [P]Most tickets areescalated toengineering [P]Outages hitduring themorning dispatchrush Legend [P] Root / Problem Vote Flow: roots (bottom) → outcomes (top).

Step 2 of 3. The support subgroup makes escalations the entry point of its own tree, marked with a double border.

From the top votes to deep dives, step 2 of 3: The support subgroup makes escalations the entry point of its own tree, marked with a double border. 1 node and 0 arrows: 1 root / problem. A text version follows the diagram. Deep Dive: Most tickets are escalated to engineering [P]Most tickets areescalated toengineering Legend [P] Root / Problem Node from the full tree Flow: roots (bottom) → outcomes (top).

Step 3 of 3. They find a cause nobody had named: tier 1 is measured on speed, and escalating is the fastest way to close a ticket.

From the top votes to deep dives, step 3 of 3: They find a cause nobody had named: tier 1 is measured on speed, and escalating is the fastest way to close a ticket. 10 nodes and 11 arrows: 6 root / problem, 3 action / intervention, 1 desired state / outcome. A text version follows the diagram. Deep Dive: Most tickets are escalated to engineering [P]Tier 1 ismeasured on timeto close [P]Tier 1 supportcannot see acustomer's setup [P]Error messagesdo not say whatwent wrong [P]Large customersrun custom codepaths [P]Escalating isthe fastest wayto close aticket [P]Most tickets areescalated toengineering [A]Measure tier 1on ticketsresolved [A]Write runbooksfor the 20 mostcommon tickets [A]Give tier 1read-only accessto the admintool [O]Tier 1 resolves7 in 10 ticketson its own Legend [P] Root / Problem [A] Action / Intervention [O] Desired State / Outcome Node from the full tree Flow: roots (bottom) → outcomes (top).
Diagram as text: From the top votes to deep dives

Steps:

  1. Step 1: The 3 problems with the most votes each go to a subgroup of 4.
  2. Step 2: The support subgroup makes escalations the entry point of its own tree, marked with a double border. Changes: removed "Sales promises custom features to close deals", "Outages hit during the morning dispatch rush".
  3. Step 3: They find a cause nobody had named: tier 1 is measured on speed, and escalating is the fastest way to close a ticket. Changes: added "Tier 1 is measured on time to close", "Tier 1 support cannot see a customer's setup", "Error messages do not say what went wrong", "Large customers run custom code paths", "Escalating is the fastest way to close a ticket", "Measure tier 1 on tickets resolved", "Write runbooks for the 20 most common tickets", "Give tier 1 read-only access to the admin tool", "Tier 1 resolves 7 in 10 tickets on its own". new arrows: "Tier 1 is measured on time to close" influences "Escalating is the fastest way to close a ticket"; "Escalating is the fastest way to close a ticket" influences "Most tickets are escalated to engineering"; "Tier 1 support cannot see a customer's setup" influences "Most tickets are escalated to engineering"; "Error messages do not say what went wrong" influences "Most tickets are escalated to engineering"; "Large customers run custom code paths" influences "Most tickets are escalated to engineering"; "Escalating is the fastest way to close a ticket" influences "Measure tier 1 on tickets resolved"; "Most tickets are escalated to engineering" influences "Write runbooks for the 20 most common tickets"; "Tier 1 support cannot see a customer's setup" influences "Give tier 1 read-only access to the admin tool"; "Give tier 1 read-only access to the admin tool" influences "Write runbooks for the 20 most common tickets"; "Measure tier 1 on tickets resolved" influences "Tier 1 resolves 7 in 10 tickets on its own"; "Write runbooks for the 20 most common tickets" influences "Tier 1 resolves 7 in 10 tickets on its own".

After the last step:

Nodes:

  • Root / Problem: "Tier 1 is measured on time to close"
  • Root / Problem: "Tier 1 support cannot see a customer's setup"
  • Root / Problem: "Error messages do not say what went wrong"
  • Root / Problem: "Large customers run custom code paths"
  • Root / Problem: "Escalating is the fastest way to close a ticket"
  • Root / Problem: "Most tickets are escalated to engineering" (node from the full tree)
  • Action / Intervention: "Measure tier 1 on tickets resolved"
  • Action / Intervention: "Write runbooks for the 20 most common tickets"
  • Action / Intervention: "Give tier 1 read-only access to the admin tool"
  • Desired State / Outcome: "Tier 1 resolves 7 in 10 tickets on its own"

Arrows:

  • "Tier 1 is measured on time to close" influences "Escalating is the fastest way to close a ticket"
  • "Escalating is the fastest way to close a ticket" influences "Most tickets are escalated to engineering"
  • "Tier 1 support cannot see a customer's setup" influences "Most tickets are escalated to engineering"
  • "Error messages do not say what went wrong" influences "Most tickets are escalated to engineering"
  • "Large customers run custom code paths" influences "Most tickets are escalated to engineering"
  • "Escalating is the fastest way to close a ticket" influences "Measure tier 1 on tickets resolved"
  • "Most tickets are escalated to engineering" influences "Write runbooks for the 20 most common tickets"
  • "Tier 1 support cannot see a customer's setup" influences "Give tier 1 read-only access to the admin tool"
  • "Give tier 1 read-only access to the admin tool" influences "Write runbooks for the 20 most common tickets"
  • "Measure tier 1 on tickets resolved" influences "Tier 1 resolves 7 in 10 tickets on its own"
  • "Write runbooks for the 20 most common tickets" influences "Tier 1 resolves 7 in 10 tickets on its own"

The support subgroup found a cause nobody had named in the main session: tier 1 is measured on time to close, and escalating is the fastest way to close a ticket. It became an action, "Measure tier 1 on tickets resolved," next to the runbooks already on the tree.

The engineering subgroup ran out of time. Outages needed more than 30 minutes, so the group scheduled a follow-up deep-dive session for the next week.